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Consumers Pick Cracker Barrel Top Family Dining Restaurant in New National Survey

September 21, 2011 at 10:35 AM EDT

LEBANON, Tenn.--(BUSINESS WIRE)-- Cracker Barrel Old Country Store is honored to lead the family dining segment in the inaugural "Consumer Picks" national survey. The study was developed by Nation's Restaurant News, the industry's leading trade publication, and WD Partners of Dublin, Ohio, to measure guest attitudes about 139 restaurant brands. The brands constitute three restaurant segments: limited service, family and casual/fine dining. The survey resulted in 6,800 responses that rated the restaurants on a variety of attributes. Cracker Barrel took top honors in Food Quality, Cleanliness, Service, Menu Variety, Atmosphere, Reputation and Likely to Recommend.

"The restaurant industry is extremely competitive and consumers are being extraordinarily selective regarding where they spend their money these days," said Sandy Cochran, Cracker Barrel President and CEO. "We are very honored to know from this award that our guests truly appreciate our hospitality, food, value and our People Pleasing service. It also reinforces our belief that maintaining high quality standards and ample portions are key components to our guests having a great Cracker Barrel experience and making the decision to return again and again."

Cochran continued, "I'm proud of the dedication that Cracker Barrel's 66,000 employees display to our guests every day. ‘Pleasing People' has been our mission statement since 1969 and over the years it has become far more than a statement; it's our culture. In over 600 locations and in 42 states, our employees consistently provide friendly service in a warm and welcoming atmosphere." Cochran believes that the retail store plays an important role in creating the unique experience that Cracker Barrel guests enjoy. "From the moment guests walk in our door, they are welcomed by our retail employees and surrounded by unique nostalgic toys, gifts and self-indulgences. The guest experience begins before they even sit down at the table."

About Cracker Barrel

Cracker Barrel Old Country Store provides a friendly home-away-from-home in its old country stores and restaurants. Guests are cared for like family while relaxing and enjoying real home-style food and shopping that's surprisingly unique, genuinely fun and reminiscent of America's country heritage…all at a fair price. The restaurant serves up delicious, home-style country food such as meatloaf and homemade chicken n' dumplins as well as its made from scratch biscuits using an old family recipe. The authentic old country retail store is fun to shop and offers unique gifts and self-indulgences.

Cracker Barrel Old Country Store, Inc. (Nasdaq: CBRL) was established in 1969 in Lebanon, Tenn. and operates 604 company-owned locations in 42 states. Every Cracker Barrel unit is open seven days a week with hours Sunday through Thursday, 6 a.m.10 p.m., and Friday and Saturday, 6 a.m. - 11 p.m. For more information, visit crackerbarrel.com.

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For Cracker Barrel
Jeanne Ludington, 615-443-9115
jeanne.ludington@crackerbarrel.com

Source: Cracker Barrel Old Country Store

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